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Privacy, Returns and Exchanges

Privacy Policy

At GOKHANYAVAS, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and protect your personal data.

  1. Information We Collect:

    • We collect personal information such as your name, address, email address, and payment details when you make a purchase, sign up for our newsletter, or contact us.

    • We may also collect non-personal information such as your IP address, browsing behavior, and device information.

  2. How We Use Your Information:

    • Your personal data is used to process orders, communicate with you about your orders, provide customer support, and send promotional content if you've opted in.

    • We do not share or sell your personal information to third parties without your consent, except for the purpose of processing your orders (e.g., payment processors, shipping companies).

  3. Cookies and Tracking:

    • We use cookies and similar technologies to enhance your browsing experience and collect analytical data to improve our website. You can control cookie preferences through your browser settings.

  4. Data Security:

    • We take reasonable measures to secure your personal information and protect it from unauthorized access, alteration, or disclosure. Our website uses SSL encryption for secure transactions.

  5. Your Rights:

    • You have the right to access, correct, or delete your personal information. If you wish to update or remove your information, please contact us at gokhannyavas@gmail.com.

  6. Changes to the Privacy Policy:

    • We may update our privacy policy from time to time. Any changes will be posted on this page with an updated date.

Return and Exchange Policy

We want you to be completely satisfied with your purchase! If you are not happy with your order, you can return or exchange items by following the steps below.

Returns

You can return items within of 30 days receiving your order.

  1. Eligibility for Returns:

    • Items must be in unused, unworn condition.

    • Items should be returned in their original packaging, with all tags still attached.

    • Certain products (e.g. lingerie, swimwear) are non-returnable for hygiene reasons unless defective.

  2. How to Return:

    • Contact Us: To start your return, please contact us at gokhannyavas@gmail.com or use our contact page.

    • Return Authorization (RA): After contacting us, you will receive a Return Authorization number. Please include this number in your return package.

    • Return Shipping Costs: The cost of returning an item is the responsibility of the customer, unless the item is defective or incorrect.

  3. Refund Process:

    • Refunds will be issued after we receive and inspect your returned items.

    • Refunds are processed to your original payment method, minus shipping charges (unless the return is due to a defect or error on our part).

    • Please allow 10 business days for processing your refund after the item is returned.

Exchanges

We offer exchanges for a different size, color, or style within 30 days of purchase.

  1. Eligibility for Exchanges:

    • Items must be in unused, unworn, and original condition.

    • Exchanges are available for items of equal or lesser value.

  2. How to Exchange:

    • Contact Us: Reach out to our customer service team at gokhannyavas@gmail.com to request an exchange.

    • Return & Exchange Process: Follow the return procedure, and once your item is processed, we will ship the new item to you.

    • Shipping for Exchanges: The customer is responsible for both return and new shipment costs unless the exchange is due to an error on our part.

Non-Returnable Items

Certain items are non-returnable or non-exchangeable, including:

  • Gift Cards

  • Personalized or Customized Items

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at gokhannyavas@gmail.com. We will assist you with a return or exchange at no additional cost.

International Returns

For international orders, the customer is responsible for return shipping, as well as any applicable customs duties or taxes. Please contact us before initiating a return to ensure a smooth process.